EXO
Exo redefines the mail courier bag for postal workers. With a durable exo-skeleton, postage weight is evenly distributed and reduces strain. The vest is designed with a strong focus on modularity, providing unmatched adaptability to meet a wide range of users needs.
In collaboration with Ethan Del Rosario and Ned Wojcik
In collaboration with Ethan Del Rosario and Ned Wojcik
TOOLS
Soft Goods
Prototyping
Sketching
User Research
Adobe Creative Cloud
Soft Goods
Prototyping
Sketching
User Research
Adobe Creative Cloud
ROLE
Research Lead
Product Designer
Research Lead
Product Designer
TIMELINE
Six Weeks
Apr - June 2024
Apr - June 2024
PROBLEM SPACE
According to the Occupational Safety and Health Administration, postal services report the most severe inquires of any employer, making it one of the most dangerous places to work in the United States.
According to the Occupational Safety and Health Administration, postal services report the most severe inquires of any employer, making it one of the most dangerous places to work in the United States.
INITIAL RESEARCH
Solutions currently on the market revealed various features and areas of improvement.
Solutions currently on the market revealed various features and areas of improvement.
EXPERT INTERVIEW
We asked a current mail carrier to walk us through their daily tasks to pinpoint pain points with current courier bag solutions. He revealed the following:
We asked a current mail carrier to walk us through their daily tasks to pinpoint pain points with current courier bag solutions. He revealed the following:
01 Upcoming set of letters is carried in arms
02 Heavy loads cause heavy strain on knees
03 Single shoulder strap adds to strain
04 Double pouch options balance weight but are hard to take off
PAIN POINTS
Using our insights from our benchmarking and interview, we defined the following challenges: `
Using our insights from our benchmarking and interview, we defined the following challenges: `
01 Heavy loads cause strain on the shoulder and legs as weight
is not distributed evenly
02 Current bags hit against the body and restrict movement, especially in the face of danger
03 Carriers have trouble organizing and holding their mail. Often resorting to holding mail in their hands